You’ve Got Questions, We’ve Got Answers

  • Does my garage door have to be closed in order for The SportScreen to function properly?

    No, The SportScreen works independently from your garage door! In fact, most prefer to use The SportScreen with the garage in the up position allowing for an open atmosphere inside your garage. The SportScreen was designed to protect your garage contents and vehicles as well as a closed garage door.

  • Can I Buy a SportScreen In Stores?

    We are working with a number of independent retailers in Canada & US. For more information please or contact us to see if we have a store in your area. It is shipped to you directly from our warehouse.

  • How much will shipping cost with my order?

    We charge $10-$49.99 depending on the product you are receiving. We ship anywhere in Canada and the U.S. View our Shipping Policy here.

  • What is your Return/Refund policy?

    We are confident you will love The SportScreen, but if you need to return your product, we make it as easy as possible. View our Return/Refund Policy here.

  • My garage has a unique design and/or size; can I still install a SportScreen?

    Depending on how “unique” the design is, The SportScreen may still be able to be installed. Please contact us at 1-855-727-3360 if you have any questions. Custom SportScreens are available from $525 and up.

  • If I leave my SportScreen mounted during the winter, will it be affected by the weather?

    No, The SportScreen is designed to withstand the harshest weather and temperatures. We do however recommend removing snow buildup from the top of your SportScreen to prevent any sagging and to ensure proper function. Please refrain from using sharp objects to clear snow and ice, as this could possibly damage the mesh.

  • How do I get power to my SportScreen?

    The SportScreen power cord is on the right hand side of the screen. You can drill through your home into the garage to the closest standard 110W power outlet. It is also possible to plug the screen into an outside outlet.

  • I have no power source available where I plan to mount my SportScreen. What can I do?

    A manual roll up SportScreen is available if power is not readily available. The manual version comes equipped with a handle crank system that conveniently rolls out of the way. This version of The SportScreen rolls up in about 30 seconds. Contact us at 1-855-727-3360 for details.

  • How long does it take to install a SportScreen?

    Installation of The SportScreen is a two person job and should take approximately 2 hours.

  • I have lights and/or decorations already mounted over my garage; can I still mount and install a SportScreen?

    The SportScreen projects 5″ from each door jamb. It also projects 7″ out from the front of the jamb depending on where it is placed and its total width projecting out is 16″. Please make the proper measurements to ensure that your garage and light fixtures can accommodate a SportScreen. If a standard bracket is infeasible, we will work with you to create a custom solution for your home using a shim kit. The Shim Kit is a plastic backing to Part B of our bracket (Listed in the User’s Manual) and will help project the net an extra 2″ from the house which should accommodate most obstructions. Other options include having your curtain roll off the front instead of the back, this adds extra clearance between the net and the house to accommodate most obstructions.

  • My SportScreen is not hanging evenly, what can I do?

    If your SportScreen is not hanging evenly pull on the higher end when the curtain is in the rolled up position, until the curtain is even. This technique can also be applied if the SportScreen gets stuck due to buildup of ice and snow in the mesh.

  • Does The SportScreen come with add-ons like nets or targets?

    We currently have a hockey goalie, baseball, and lacrosse targets available for purchase on our Products page. Targets can also be added to The SportScreen using items such as road chalk or duct tape. The SportScreen Ltd. assumes no liability for other modifications to the original products and does not guarantee that all modifications will not damage the screen.

  • What is the warranty on your products?

    SportScreen products are guaranteed for 2 (two) years from the original retail purchase against defects in materials and workmanship.

  • I am interested in becoming a SportScreen dealer, how can I do this?

    We are always looking for possible business partners and product dealers. Please contact us at 1-855-727-3360 or info@thesportscreen.ca so we can discuss how to successfully incorporate The SportScreen into your product library.

  • Do you have a toll-free number?

    Yes, we can be reached at 1-855-727-3360 during regular business hours.